Terms and Conditions

1. Agreement and acceptance

By using the site, creating an account, or accepting an Order Form, you and the organization you represent agree to these Terms. If using the Service for an organization, you represent that you can bind it. If you do not agree, do not use the Service.

QSigma360 is a brand name, not a separate legal entity. The Order Form or agreement identifies the legal party providing the Service and contracting with the customer. Code Lines’ ownership of the brand does not alone establish an operating or contracting role.

2. Eligibility, accounts, and administration

• Users must be at least 18 and authorized to use the Service for lawful professional purposes.
• Users provide accurate information, protect credentials, and do not share a personal account or verification code.
• The customer invites users, assigns and reviews roles, and promptly removes access when no longer needed.
• Organization administrators may manage accounts and view, retrieve, export, or delete activity data and content under the agreement and law.
• Report suspected compromise or unauthorized use immediately to support@qsigma360.com.

3. Right to use and Service scope

During the subscription term and subject to payment, the provider grants the customer a limited, non-exclusive, non-transferable right, except permitted assignment, for authorized users to use the Service internally within the modules, capacity, and region in the Order Form.

The interface and features may be updated for security, performance, or compliance, provided the core paid functionality is not materially reduced during an Order term. Betas, roadmap items, and previews are provided as-is and may change or end.

4. Acceptable use and prohibitions

• Do not use the Service unlawfully, fraudulently, or to violate another person’s rights, privacy, or safety.
• Do not upload malware, probe or bypass security or tenant separation without written authorization, disrupt the Service, or access another account.
• Do not reverse engineer, derive source code, rent, resell, or build a competing product from protected elements except where law cannot prohibit it.
• Do not spam, secretly surveil people, create unlawful discriminatory profiles, or make unlawful high-impact decisions.
• Do not enter full payment-card data, passwords, unnecessary secrets, or highly sensitive data outside the authorized scope.
• Do not use outputs or verification links to misrepresent a certification, approval, or authorization not issued by a competent party.

5. Customer Content and data

The customer and its licensors retain all rights in Customer Content. The customer grants the provider a limited worldwide license during the term to host, copy, process, transmit, and display it solely to provide, secure, support, and follow documented instructions for the Service.

The customer warrants it has the rights, lawful bases, notices, and consents needed to submit and direct processing of the content. The provider does not independently assess the lawfulness of every record for the customer.

Customer Content is not used to train a QSigma360 general model without explicit written opt-in. Aggregated or irreversibly de-identified data may be used for legitimate security, reliability, and statistics.

6. Privacy and security

The Privacy Policy governs website and account data. When the provider processes personal data for the customer, the agreed DPA applies, including instructions, confidentiality, subprocessors, rights assistance, incidents, deletion, and transfers.

The provider applies risk-appropriate technical and organizational measures. The customer applies customer-side controls for identity, devices, permissions, configuration, exports, sharing, and local copies. Neither party promises to prevent every incident.

7. AI terms

• AI features are assistive, not a professional authority or certification body, and may produce inaccurate, incomplete, or similar outputs for different users.
• Review source, accuracy, suitability, and rights before relying, publishing, or acting.
• Do not use AI for a final automated employment, credit, insurance, health, safety, or legal-rights decision without lawful basis, safeguards, and qualified human review.
• The customer must govern knowledge sources and permissions and prevent submission of data the user may not send to the model provider.
• The customer retains input rights and owns protectable outputs to the extent allowed by law and provider terms, without a promise of uniqueness or protectability.

8. Quality, food safety, and compliance

QSigma360 is a work-and-record management tool, not a regulator, laboratory, legal or medical adviser, or certification body. It does not guarantee customer compliance, auditor acceptance, product safety, release/recall outcomes, or CAPA effectiveness.

The customer alone identifies applicable requirements, validates configurations, methods, critical limits, evidence, and signatures, appoints qualified people, reviews alerts, and makes hold, release, recall, correction, and approval decisions on time.

9. Fees, taxes, and renewal

The Order Form states fees, currency, billing, limits, and renewal. Unless stated otherwise, fees are non-cancellable and non-refundable after the period begins and exclude taxes the customer must pay, other than provider income tax.

There is no automatic renewal or price increase unless the Order Form clearly states the mechanism and notice period. Paid features may be suspended after reasonable notice of undisputed late payment and an opportunity to cure, subject to lawful export access.

10. Intellectual property and feedback

Service owners retain all rights in software, design, marks, and documentation not expressly granted. These Terms do not permit use of the QSigma360 logo or customer name in publicity or a case study without separate written consent.

Non-confidential suggestions may be used without payment or obligation, provided they do not disclose Customer Content or personal data and are not attributed to the customer without consent.

11. Confidentiality

Each party protects the other’s confidential information with at least reasonable care and the care used for similar information; uses it only for the agreement; and discloses it only to need-to-know recipients bound by confidentiality. Exclusions are information that becomes public without breach, was lawfully known, is received without duty, or is independently developed.

For compelled disclosure, the recipient gives advance notice where lawful, discloses the minimum, and helps seek protection. Trade secrets remain protected while secret; other confidential information remains protected for the agreement’s period or five years if unspecified.

12. Third-party services

The customer may enable integrations, identity, email, storage, or AI providers. Their terms apply and authorization may exchange data. The provider remains responsible for selecting and managing its subprocessors but does not warrant a customer-selected integration outside its control.

13. Suspension, termination, and export

The provider may suspend only what is necessary for a credible security threat, unlawful use, or risk to another tenant, with notice, reason, and cure opportunity where safe and lawful. Either party may terminate for a material breach not cured within 30 days after notice, or immediately for insolvency or incurable breach as law permits.

At subscription end, use rights cease. The provider offers a reasonable export window defined in the Order Form, then deletes Customer Content from active systems under the DPA and backup cycles unless law requires retention. Termination does not remove accrued fees or provisions that should survive.

14. Warranties and disclaimers

Each party warrants authority to contract. The provider warrants that the paid Service will materially conform to published documentation and that agreed security controls will not be materially reduced during the Order term. The primary remedy is correction; if materially impossible, the affected part may be terminated and prepaid unused fees refunded.

Except for express warranties and non-excludable rights, the Service, betas, and outputs are provided “as is” and “as available.” Implied merchantability, fitness, non-infringement, absolute accuracy, compliance, and uninterrupted-operation warranties are disclaimed.

15. Liability limits and indemnity

To the extent allowed by law, neither party is liable for indirect, consequential, punitive, profit, reputation, or opportunity loss, except where included in an indemnified third-party claim. Each party’s aggregate liability for claims in a twelve-month period is capped at fees paid or payable for the affected Service in that period.

The cap does not apply to fraud, willful misconduct, gross negligence, confidentiality or intellectual-property breach, data-protection duties to the extent law prohibits limitation, death/personal injury, or customer payment duties. An Order Form may set a higher data-risk cap.

The customer indemnifies the provider against third-party claims from unlawful content, unlawful instructions, or prohibited customer use. The provider indemnifies the customer against claims that the paid Service, used as agreed, infringes a patent, copyright, or trademark, with rights to modify, replace, or terminate and refund unused fees. Indemnity requires prompt notice, reasonable defense control, and cooperation; no settlement may admit the other party’s fault without consent.

16. Law, notices, and general terms

• The Order Form identifies governing law, forum or arbitration, and contracting party; these cannot be inferred from the brand. Mandatory consumer rights remain where applicable despite the enterprise nature of the Service.
• Legal notices go to Order Form addresses with a copy to ceo@qsigma360.com and take effect under the agreed delivery method and timing.
• Both parties follow export, sanctions, and anti-bribery law, and the customer will not use the Service for a prohibited party.
• Neither party is liable for reasonable-control events, except payment, subject to mitigation, notice, and termination if materially prolonged.
• Assignment needs consent except to a merger or substantially-all-assets successor without reduced protection. No partnership, agency, or employment is created.
• An invalid term is narrowed to the valid minimum and the rest remains. Non-enforcement is not waiver. The full agreement supersedes prior understandings on its subject.
• Site Terms may be updated prospectively. Material terms for an active subscription do not change during its Order term except by agreement or legal/security necessity with suitable notice.